Run support with your team and the AI together.
Order status inside the conversation, a shared queue your team can take over, and real visibility into what is happening, not a mocked-up dashboard.
Built into chat
Order status without leaving the conversation
The AI can answer order-status questions using real Shopify order data, once a merchant grants order-read access.
- Read-only: no refund, cancellation, or edit action exists in the product.
- Scoped to a verified customer, or an order number matched with the email on file.
- Runs inside the same Store Chat covered on the Conversations page.
Team workflow
Your team and the AI share one queue
Staff can take a conversation over from the AI, leave notes the shopper never sees, and reuse saved replies. Every staff and configuration action is recorded.
Assignment and takeover
A conversation moves from AI to a staff member on request, and back again, with the state guarded end to end.
ImplementedPrivate internal notes
Notes staff leave for each other are excluded from both the shopper thread and what the AI reads.
ImplementedSaved replies
Reusable reply templates staff insert with one click instead of retyping the same answer.
ImplementedAudit trail
Staff actions and configuration changes are recorded server-side. This trail is internal today, not a customer-facing report.
Implemented
See what is happening
Real activity, not sample numbers
Two reporting views are backed by real data today. Neither lives under a page or tab called "Analytics" yet.
Conversation activity and escalations are visible in the dashboard inbox: how many widget opens turn into conversations, messages, leads, and handoffs to your team.
Job volume, success rate, and average render time over the last 7 and 14 days, broken down per shop, with spend tracked and any job of unknown cost flagged rather than guessed.
Managed implementation
We do not hand you a tool and disappear
Set up, tuning, and ongoing care are part of the service. Discovery, brand rules, and integration work are scoped with you on a call, not sold as self-serve automation.
- Store access
- Brand and tone rules
- Product and customer policies
- Approved messaging
- Access to any systems you want connected
- Integration and configuration
- AI behavior setup and testing
- Launch and monitoring
- Ongoing tuning
In your dashboard, the implementation intake form only prepares a summary on screen; it is not submitted anywhere. Booking a call is the step that actually reaches our team.
Honest about scope
What's not live yet
- Preview only
CRM / lead pipeline
Preview screens use illustrative sample data, not a connected pipeline.
- Preview only
Workflow automation history
No stored execution history exists yet; automation is example-based today.
- Planned
Order / revenue attribution
Try-on activity is not yet joined to order or revenue data.
- Not live
Channels beyond your storefront
The Shopify storefront widget is the only live channel today; see Integrations for exact status by channel.
See it running on your store
Book a call and we will walk through order support, takeover, and reporting on your own data.